Delete Your Chingu Account

This page explains how to delete your account in Chingu, the Korean learning app by MangoLab, on Android and iPhone, and what happens to your data. You do not need to reinstall the app to ask for deletion.

If You Have a Subscription, Cancel It First

Deleting your account does not cancel your subscription. Google Play and Apple handle billing, so cancel with them or you will keep being charged.

• Google Play: open the Play Store, tap your profile icon, then Payments & subscriptions, Subscriptions, Chingu, Cancel subscription. Open your Google Play subscriptions.
• App Store: open Settings on your iPhone, tap your name, then Subscriptions, Chingu, Cancel Subscription. Open your App Store subscriptions.

Delete Your Account in the App

1. Open Chingu and go to the My tab.
2. Scroll to the bottom and tap Delete Account.
3. Confirm twice. Your account is deleted right away and you are signed out.

Delete Your Account by Email

If you no longer have the app or cannot open it, email minoerick120@gmail.com with the subject "Delete my Chingu account" and tell us:

• If you signed in with Google or Apple: the email address of that account.
• If you used Chingu as a guest: the name you used in the app and, if you subscribed, the order number on your Google Play or Apple receipt. Guest accounts have no email address, so we need these to find yours.

We will delete the account and confirm by email within 30 days. If we cannot find it, we will tell you what else we need.

What We Delete

• Your profile: your name, age range, gender, language, Korean level, and sign-in email if you have one.
• Your conversations: messages, call transcripts and summaries, and everything your AI companion remembers about you.
• Your files: voice messages and the photos you sent in chat.
• Your learning data: lesson and episode progress, vocabulary, and word progress.
• Everything else tied to your account: settings, notification tokens, feedback, and reports you sent from the app.

This data leaves our live systems as soon as the account is deleted, and our backups within 30 days.

What We Keep, and for How Long

• Purchase records: Google Play and Apple keep their own records of your orders, and RevenueCat, which manages subscriptions for us, keeps your purchase history under a random ID. These stay for as long as tax and accounting rules require.
• Usage statistics: PostHog and Google Firebase Analytics hold records of how the app was used, with basic details such as age range, language and device. They are tied to a random ID and contain no name, email, messages or voice. Once your account is gone, nothing connects that ID to you, and we may keep these records indefinitely. On iPhone, Meta also receives install and subscription events for ad measurement.
• Data sent to OpenAI: OpenAI, which processes your conversations for us, may keep data sent through its API for up to 30 days to detect abuse, unless the law requires longer. It is not used to train its models.
• Legal reasons: if the law requires us to keep something, or we need it to resolve a dispute or enforce our terms, we keep only that, and only for as long as needed.

See our Privacy Policy for more about how we handle your data.